Comments on: Wilderness Resort in Sevierville TN

By: Sandy

Sandy — Sat, 24 Dec 2011 06:20:34 +0000

We stayed for a 4 day, 3 night winter vayk and it was awesome! I am so glad i did not read these reviews and brought my family b/c we had a blast! Room was clean and amenities were great!

By: salyers

salyers — Sat, 26 Nov 2011 03:04:13 +0000

My family has been there 2 times and have had wonderful service! Food is pricey, but where isn’t it, with so many restaruants close by it is no big deal. We had a full kitchen so we drove by the grocery store and made breakfast and snacks in the room which is a huge money saver. We ordered room service each time and it wasn’t horribly overpriced and the food was fine. We had a second bathroom which was great for our group of seven. The kids in our group were 13, 10 and 7 and they had a blast. Kids loved the pottery place and the arcade. We vacation several times a year and this is one of the kids favorites so far.

By: cc

cc — Tue, 18 Oct 2011 01:02:56 +0000

ok we ended up going despite all the bad reveiws ,we had such a great time and it goes to show you don’t put stock on other peoples opinion, we stayed at stone resort still just as nice as the river resort but a lot cheaper, anyway everyone was so nice ,it was very clean the staff was wonderful,and we never even left the resort(except for food) kinda high I honestly couldn’t have ask for more,we are already planning our next stay.so if you are on the fence because of all the bad reviews go try it out for yourself .I went in with a negative attitude and left feeling great.

By: cc

cc — Mon, 10 Oct 2011 00:44:26 +0000

ok really glad I read this I was booking a two night trip for my family this weekend but now I think I’ll keep looking around

By: KIESHA

KIESHA — Tue, 28 Jun 2011 21:54:08 +0000

My husband and I have been here 2 times. First time was in Feb 2009. The trip was amazing! We had so much fun and so did our 5 children. I did think the room was a little over priced for what you got. Our second trip was in Sept 2010. and what a nightmare!!!! We had raved to our family what a great place this was. Well we now look like liers. 17 of us went, and for the money we paid, we should have been treated like the Queen of England. Insted all we got was rude service and they are clueless as to anything that is going on, dirty rooms, credit card charged 2 times more then what it is suppose to be, and I seriously think that the only adult working in that entire place was the grupy old man that drove the bus. Don’t waste your time and money going here!!!!

By: Debra Bridges

Debra Bridges — Wed, 15 Jun 2011 04:05:21 +0000

I have already booked a room for 3 nights at Stone Hill.
I am worried if I made the right choice for my family.
I am extremely worried….

By: Roxanne Ward

Roxanne Ward — Thu, 19 May 2011 15:00:20 +0000

This was the BEST trip my family has ever been on! We spent 3 days last summer, and we are booking a 4 day trip this June. I have a 3 and 5 year old and they had the time of their lives. The slides were awesome! and plenty of kiddie sized fun!I was most impressed with the hotel staff and the cleanliness of the rooms and the waterpark. Best of all, our room backed up to the lazy river. We could leave our room and go straight to the outdoor water park as well.This is our familys favorite destination. I hope the dissatisfied customers do not scare anyone off, and I hope they reported their unhappiness with the staff so that the problems could be resolved. Lastly, who thinks that animals are allowed at a waterpark any way!

By: Brittany

Brittany — Sat, 14 May 2011 18:05:29 +0000

Honestly, to everyone with negative comments and concerns, I think you just have to see for yourself. Everyone has a different experience and it really is worth trying it out to see. I’m actually a lifeguard at the Wilderness, and went through intense training just to make sure you and your family is always safe. Throughout training we were constantly discussing how the guests come first. We really do try to help make your stay as enjoyable as possible, and I know I take my job very seriously to ensure safety to all. Don’t let one bad experience or bad reviews keep you staying at such remarkable resort!

By: KLH

KLH — Tue, 10 May 2011 17:33:56 +0000

Man, I’m glad that I read these reviews because I was about to make reservations for my daughters 16th birthday! My brother and his family has already paid their money but I think we are going somewhere else for my daughters birthday.

By: Loving East Tennessee « Smart Meetings

Loving East Tennessee « Smart Meetings — Thu, 21 Apr 2011 16:27:07 +0000

[...] thanks in part to the many facilities that cater to them, including the sprawling, family friendly Wilderness at the Smokies Resort in Sevierville, upscale and warm Music Road Hotel, Inn and Convention Center in Pigeon Forge, [...]